Veon hands ten years of Eurasia technology operations to Amdocs

Veon has signed a ten-year agreement with Amdocs that puts the software vendor in charge of running and modernising the operator's technology stack across its Eurasian footprint, with Veon's homegrown QazCode AI platform set to be integrated into Amdocs' telco-specific aOS agentic operating system.

The deal extends Amdocs' presence in Kazakhstan, Uzbekistan and the wider region, and commits the vendor to deliver what Veon called "long-term cost predictability" across IT operations. The arrangement also gives Amdocs access to certain QazCode IP rights, which it will fold into aOS.

Why is QazCode central to the deal?

QazCode is Veon's in-house AI and software engineering unit, headquartered in Kazakhstan. By licensing parts of it into aOS, Amdocs is acquiring telco-specific AI assets developed inside an operator rather than a vendor lab. The integration pitch is that verticalised, operator-built code can accelerate Amdocs' agentic AI roadmap across its wider customer base.

Veon CEO Kaan Terzioglu framed QazCode as the engine behind the operator's digital shift. "QazCode had helped Veon build the technology and talent to bring better digital experiences to millions," he said, "and adopting Amdocs' aOS is a natural next step."

How big is Veon's digital business?

Terzioglu disclosed that around 27% of group revenue now comes from digital and AI services, "and that contribution keeps growing." The figure gives a concrete benchmark for the Amdocs agreement: roughly a quarter of Veon's top line is the segment the new operating model is designed to scale.

For context, Veon serves more than 150 million customers across Pakistan, Ukraine, Kazakhstan, Uzbekistan, Bangladesh and other emerging markets, though the Amdocs statement did not specify which country operations will be touched first.

What does Amdocs gain?

Anthony Goonetilleke, group president of New Growth Horizons at Amdocs, positioned the agreement as a flagship win for aOS. He called Veon "one of the most ambitious digital operators" in the industry and "exactly the kind of partner" Amdocs built a telco-specific operating system for.

Goonetilleke added: "With aOS, Amdocs will help transform Veon's operations, customer experiences and digital services through verticalised, telco-specific AI, advancing its evolution toward intelligent agentic autonomy." He also pointed to "significant opportunity" in Eurasia, where Amdocs has historically had a lighter footprint than in Western Europe and North America.

Where does this fit in the operator-vendor AI race?

The deal illustrates a pattern visible across telecom in 2025: operators monetising internal AI tooling by licensing it to vendors, and vendors in turn offering to run operators' IT estates under multi-year managed-service contracts. It echoes the logic of similar revenue-sharing arrangements struck by European groups, though Veon and Amdocs framed this one as a strategic partnership rather than a managed services contract.

Analysts tracking operator IT spend will watch whether the ten-year term translates into the cost predictability both companies promise, or whether the agentic AI roadmap forces an early renegotiation as capabilities mature.

Terzioglu signalled the ambition clearly. "Our strategic partnership with Amdocs creates a strong foundation," he said, "to keep improving people's lives through digital and AI innovation over the next decade."

The next milestone will be the first live deployment of aOS components inside a Veon opco, with both companies pointing to a multi-year rollout across the group's markets.