VEON has signed a 10-year agreement with Amdocs to modernise its core IT operations and expand digital and AI services across Eurasia, committing one of the region's largest operators to a single transformation partner for the next decade.

The deal puts Amdocs in charge of managing and modernising VEON's core IT estate. VEON expects the arrangement to improve operational efficiency and control costs over the full ten-year term.

Amdocs will deploy technology from QazCode as part of its aOS platform — an AI-powered operating system the vendor has built specifically for telecoms operators. The integration gives VEON access to what Amdocs describes as "verticalised, telco-specific AI" aimed at automating operations, customer experience and digital services.

How large is digital in VEON's business?

The commercial backdrop matters here. Digital and AI services now account for around 27% of VEON's total revenue, the company disclosed alongside the announcement. That figure frames the Amdocs deal not as an experiment but as a scaling decision: the operator is consolidating the IT backbone behind a business line that already contributes more than a quarter of its income.

VEON CEO Kaan Terzioglu positioned the contract as a long-term strategic bet rather than a conventional outsourcing arrangement.

"Our strategic partnership with Amdocs creates a strong foundation to keep improving people's lives through digital and AI innovation over the next decade," Terzioglu said.

What does Amdocs get from the deal?

For Amdocs, the agreement extends its footprint in a region where it sees room to grow. Anthony Goonetilleke, Group President of New Growth Horizons at Amdocs, was explicit about the geographic stakes.

"This agreement also expands Amdocs' presence in Kazakhstan, Uzbekistan and the wider Eurasia region, where we see significant opportunity," Goonetilleke said.

He also framed VEON as a proving ground for aOS, which he called "the agentic operating system specialised for telco."

"VEON is one of the most ambitious digital operators in our industry, and exactly the kind of partner we built aOS for," Goonetilleke said. "With aOS, Amdocs will help transform VEON's operations, customer experiences and digital services through verticalised, telco-specific AI, advancing its evolution toward intelligent agentic autonomy."

That language — "intelligent agentic autonomy" — is vendor marketing and should be read as such. The verifiable substance of the contract is narrower: a decade-long commitment to IT modernisation, cost management and the rollout of aOS-based tooling across VEON's Eurasian operations.

Why now?

The agreement lands amid broader moves by VEON to reposition itself as a digital-first operator, including efforts to list its Ukrainian unit Kyivstar on the Nasdaq Stock Exchange in New York. For Amdocs, the deal follows its stated strategic push, showcased at MWC26, toward what it calls "agentic reality" — AI agents handling operational tasks across the telco stack.

Both companies have tied their ambitions to a ten-year horizon. Whether the partnership delivers measurable cost savings and a rising share of digital revenue will become clear as the rollout progresses across Kazakhstan, Uzbekistan and VEON's other Eurasian markets.