Plume Design has launched Plume Console, a unified AI-powered workspace that pulls Wi-Fi performance, security and digital care into a single view for service providers, unveiled at Network X in Vienna on October 13, 2026.

The platform sits behind a deployment base of real scale. Plume's technology already runs the connected home for more than 450 Internet Service Providers across more than 60 countries, and its platform draws intelligence from over 50 million connected homes. Console is the vendor's attempt to push that intelligence into the daily workflow of ISP teams rather than leave it scattered across separate tools.

What does the churn problem look like?

The commercial argument Plume is making rests on the gap between what a gateway speed test shows and what a subscriber actually experiences. A connection can look healthy at the router while a television buffers, a camera drops offline or a video call fails. Those in-home failures, not the broadband line itself, can trigger a technician visit or drag down a net promoter score — and eventually push a subscriber toward a competitor.

Plume cites its own study to quantify the effect. Homes using the company's technology showed 31 per cent fewer customers leaving, 20 per cent fewer technician visits and a 16 per cent improvement in NPS compared with homes not using Plume. The figures come from the vendor, so operators will want to weigh them against their own data, but the direction of travel matches what most ISPs see when they move care from call centres to automated, in-home diagnostics.

How do the pieces fit?

Console merges three existing product lines into one operational picture:

• Plume WiFi — investigates the device behaviour, interference and coverage issues behind a poor experience, rather than just reporting raw throughput.
• Plume Security — brings connected-home protection into the same workspace, so security and connectivity teams see issues in context and coordinate a response.
• Plume Care — connects network intelligence with guided and automated resolution, letting care teams work from the same underlying data as network and security colleagues.

"For years service providers have wanted a unified view of the complete subscriber experience in the connected home, that they can trust, and that is what Plume Console delivers," said Dan Herscovici, president and CEO of Plume. "Plume Console is built on 50 million homes of data and open to the hardware and models every ISP already use."

The openness claim matters commercially. Console can run out of the box or connect to a provider's own systems, hardware and AI models, which lowers the barrier for ISPs already committed to other vendors' gateboards and analytics stacks. Plume is positioning this as an integration play, not a rip-and-replace.

Who is backing it?

NOS, the Brazilian-headquartered operator, has put its name behind the launch. "We are excited about Plume Console because it is a significant step forward in how we deliver and care for the connected home," said José Pedro Teixeira, Director of Product Management at NOS. "It gives our teams actionable intelligence across Wi-Fi, security and care... resolving issues before they lead to a truck roll or subscriber churn."

Teixeira's framing points to the operational economics: fewer avoidable support contacts and technician visits, and support that reaches the subscriber's actual situation rather than restarting the troubleshooting chain from scratch.

Why is agent governance part of the pitch?

Console also prepares providers for a home environment increasingly shaped by AI agents — those run by ISPs and their partners, and Plume's own agents that monitor, optimise and resolve issues. The vendor says actions remain visible, attributable and governed by the ISP, a deliberate answer to operators wary of ceding control to opaque automation.

"Security has to be part of how service providers understand and manage the connected home every day," said Chris Griffiths, chief technology officer of Plume. "That shared perspective helps them investigate concerns and take informed action, with the ISP retaining oversight as automation becomes a larger part of service delivery."

Chief Product Officer Alan Coleman kept the end-user framing plain: "A subscriber shouldn't have to become a network engineer to get a problem fixed."

What comes next?

Console is available now, and Plume is betting that ISPs managing rising device counts and AI-driven home workloads will consolidate operations onto a single governed workspace. NOS stands as the first named reference; wider adoption among the vendor's 450-strong ISP base will show whether the unified view translates into measurable churn reduction.